Saturday, July 25, 2009

Verizon rep - being a long time customer is definitely important, but....

I just got off the phone with a Verizon Wireless representative. I was inquiring about upgrading my phone and what kind of deal they could offer me. I had to revert back to a 5 year old phone due to a recent mishap with the mobile phone I was actively using. The deal they could offer me was ... none! Even after I mentioned that I have been a Verizon Wireless customer since 1998 the guys could not  offer me anything, because my number still has 6 months left before it becomes eligible for the "sponsored" upgrade, which of course comes with a mandatory 1 or 2 year contract.

What the heck? I have been a Verizon customer for over 10 years now. I have had Verizon land line numbers, I've had Verizon DSL. I have also had and still have multiple mobile lines with Verizon, but apparently none of this is a factor. What happened to customer appreciation for brand loyalty. I can tell you what happened to it. It is gone, if it ever existed! From my experience with Verizon, AT&T, Comcast and other companies, a customer's loyalty is only tracked as long as that customer doesn't change their number, address or service. More on that in a future post.

Unlike AT&T we have not ever had any problems with the service, but I do wish Verizon did show back some love to loyal customers when the rare call from them comes.

Monday, July 13, 2009

The finger plus camera equals douchebaggery.

This morning I came across this picture of Francisco Dao (founder of StrategyandPerformance.com), at the TechCrunch August Capital Party, giving the finger to the camera. There used to be a time when I found this to be funny. I used to do it myself a lot. I guess it was a comical way to show friendly intentions, that is, if the finder is accompanied with a smile! Thinking about this it seems childish, but I know that many adults do it amongst friends, and apparently at social gatherings or professionals. I occasionally do it as well, but it is rare and the number of people I do it to I can count on the fingers of one of my hands.

I could care less when people utilize their middle finger to express some sort of emotions. But, I do find it inappropriate when amongst professional peers. Despite the fact that the environment is a party, people do notice what others at the event do and say. They do talk amongst themselves and after the party, as well as almost always there is someone recording audio or video or images. Then they get posted and someone writes something about what You did, even those who do not share opinions via writing, still form an opinion about You based on your actions. All of these do affect your reputation and your company’s reputation, because when amongst professionals you do represent your company, and there is an even higher stake when you are the founder!

Reputation + business = money The better the first the more of the last!

The finger + a camera = douchebaggery

You can find more information about the TechCrunch party even here.

Wednesday, July 01, 2009

Fireworks! Oh no, not again!

[caption id="" align="aligncenter" width="400" caption="Beer and Fireworks = Bad Combination"]Beer and Fireworks = Bad Combination[/caption]

The idiot morons in my neighborhood are already starting with the fireworks. WTF?! It's only July 1st! There are 3 days left before I have to endure the random and unnecessary thumping of fireworks. Which, the previously mentions idiots, last year were setting off randomly throughout the night for a month after July 4th. When you are trying to sleep and when you have small children it is very inconsiderate and rude to be woken up, multiple times during the night, because the mentally lacking in capacity neighbors can't control themselves. I was finding leftover fireworks in my yard for two months after July 4th, but it was more discouraging and enraging when I found the fireworks debris on the roof of our home.

Fittingly, here is a video dedicated to fireworks idiots. Enjoy!



P.S. I like fireworks, I like watching fireworks shows. When we were on out honeymoon in San Diego, I watched a fireworks shows that was coordinated between 12 different locations throughout the city. I could see 9 of those. It was great. It was awesome. But as a home owner, I prefer to keep explosives that I'm not in control of, and knowing that if  something happens no one is going to take responsibility for, away from my property and loved ones.