On Twitter, a user by the name of Donna Mahony started to follow my domainventory account. She claims to be a domainer of 10 years and supposedly is the founder of Domain Boardroom forums and some other domain awards web site. When she started to follow me I responded in kind and also direct messaged her for more information on her “private” forums.
BTW, what exactly is the point of having private domaining forums? Some of the biggest and most successful domaining forums have succeeded not by being private, but by charging for services and features.
Anyways, after couple of weeks I did not receive a response to my message. So, I simply registered on the forums, while doing so I was asked to provide 3 domains to verify my identity. I listed TitanFusion.net, Innovadix.com and DomainVentory.com. All three have my name on the domain record info. The following day my registration was rejected – “did not meet our membership requirements”?!?! As domainer with few hundred domain names to my name I’m pretty sure that I do meet the “requirements”, but, whatever. The point of this post is to illustrate poor customer service and public relations. Why? Because after I received the registration decline email, I emailed back to ask Donna what gives, because she was already following me on Twitter as domainventory. I did not receive a response from her, nor did I receive one after I tweeted about it.
Not responding to a potential customers or partners after multiple attempts via different channels is a poor way to do business. Do not write off the small ones, because someday the stands might be reversed and you might be in their place. Be prepared to be treated the same way you treated them!