Alexandar Tzanov's Personal Blog

On hold with Microsoft.

I had to make couple of phone calls to Microsoft today. What I liked was that their phone system has become more automated since the last time I had to call them. I do not have to wait for someone from their reps to answer my call. At the end though, because their voice recognition system had a problem with me, I had to be transferred to a rep. The thing I liked was the silence while waiting. I was not forced into listening to some annoying music, that constantly crackles, nor did I have to put up with advertisements and numerous advices of where on the web I could go to find my answer. I really loved it, one problem though, there were few times, between transfers, where I thought I might have been disconnected.

So, after all, the elevator music does have some point to it. He He.